Behavior Questions
亚麻16条军规(Leadership Principles)
Customer Obsession
Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.
Ownership
Leaders are owners. They think long term and don’t sacrifice long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say “that’s not my job.”
Invent and Simplify
Leaders expect and require innovation and invention from their teams and always find ways to simplify. They are externally aware, look for new ideas from everywhere, and are not limited by “not invented here.” As we do new things, we accept that we may be misunderstood for long periods of time.
Are Right, A Lot
Leaders are right a lot. They have strong judgment and good instincts. They seek diverse perspectives and work to disconfirm their beliefs.
Learn and Be Curious
Leaders are never done learning and always seek to improve themselves. They are curious about new possibilities and act to explore them.
Insist on the Highest Standards
Leaders have relentlessly high standards — many people may think these standards are unreasonably high. Leaders are continually raising the bar and drive their teams to deliver high quality products, services, and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.
Think Big
Thinking small is a self-fulfilling prophecy. Leaders create and communicate a bold direction that inspires results. They think differently and look around corners for ways to serve customers.
Bias for Action
Speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk taking.
Frugality
Accomplish more with less. Constraints breed resourcefulness, self-sufficiency, and invention. There are no extra points for growing headcount, budget size, or fixed expense.
Earn Trust
Leaders listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing so is awkward or embarrassing. Leaders do not believe their or their team’s body odor smells of perfume. They benchmark themselves and their teams against the best.
Dive Deep
Leaders operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdote differ. No task is beneath them.
Have Backbone; Disagree and Commit
Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. Leaders have conviction and are tenacious. They do not compromise for the sake of social cohesion. Once a decision is determined, they commit wholly.
Deliver Results
Leaders focus on the key inputs for their business and deliver them with the right quality and in a timely fashion. Despite setbacks, they rise to the occasion and never settle.
Strive to be Earth’s Best Employer
Leaders work every day to create a safer, more productive, higher performing, more diverse, and more just work environment. They lead with empathy, have fun at work, and make it easy for others to have fun. Leaders ask themselves: Are my fellow employees growing? Are they empowered? Are they ready for what’s next? Leaders have a vision for and commitment to their employees’ personal success, whether that be at Amazon or elsewhere.
Success and Scale Bring Broad Responsibility
We started in a garage, but we’re not there anymore. We are big, we impact the world, and we are far from perfect. We must be humble and thoughtful about even the secondary effects of our actions. Our local communities, planet, and future generations need us to be better every day. We must begin each day with a determination to make better, do better, and be better for our customers, our employees, our partners, and the world at large. And we must end every day knowing we can do even more tomorrow. Leaders create more than they consume and always leave things better than how they found them.
包装故事：STAR
https://docs.google.com/document/d/112HBiMNvu6TYbDUOfVRe_MS4A-fKaWYrpMlmnsiMNiA/edit#
- Scenario
- Task
- Action
- Result
- Learning (for negative cases)
总结：
- positive questions: STAR
- negative questions: STARL
- 承认错误，量化错误的影响，改进错误
- 阐述how to link my failure to a later success
- 量化result和impact
- 涉及interpersonal, 如conflict, push back, 则一定要说明如何与人交流。要阐述双方立场，表示我理解对方所想，明白conflict从何而来，并能提供plan来mitigate对方的concern
- 在我的故事里，不能有坏人。我不能甩锅，不能blame别人或别的team
- 在故事里，一直说I, 不能说We
Why this company?
考点：
- 我对公司/产品的了解程度
- 我对未来的职业规划
- 我能给公司贡献什么
- 我希望获得什么
1 | ... |
Past experience?
What is something challenging that you have worked on (technical or non technical) and what was the impact or outcome of it? What did you learn from this experience?
1 | One of the challenges I've conquered in the past was to build my own tourist website "My Lonely Planet". I've always been a great fan of the famous website Lonely Planet, and browsing that site is a major relief and escape for me when I am tired of the daily routines. After designing the overall structure and major features of this website, I took an on-line crash course on Node.js and kept googling while developing my website's frontend pages and backend APIs. There were certainly setbacks and moments when I wanted to give up. Fortunately, I didn't quit and made it in the end! |
Describe a project you worked on during a past internship and what you learned from it
Customer Obsession
考点：
- 我的故事是否体现了我能从客户的角度出发思考并解决问题
- 客户可以是真正的end user, 也可以是我下游consume我的data/signal/pipeline的team
Are Right, A lot
考点：
- 在信息不足又必须做决定的情况下，我如何做出正确的决定
- 当时是否有deadline压力
- 我如何从不同的角度收集重要信息
- 我如何做出相对明智的决定
Ownership
考点：
- 考察我对日常工作的负责任的态度，无论这个工作是不是我的work,我都乐意dive in，发现问题，尝试解决问题
- 我知道how to trade-off between short-term gain and long-term gain
- 我需要讲一个在我team/scope/responsibility之外的故事，并必须强调为什么这件事非我不可(当时事态紧急，owner又休假了，所有必须我上)
- focus on impact, 量化impact
Bias For Action
考点：
- 我需要在了解potential risks的情况下迅速行动, fast iteration来验证是否可行
- 我需要明确有哪些risk,有哪些risk是值得的，能带来更高的Return of Investment
- 如果consensus不能被reach, 我了解risk并准备action, 要强调我的solution是reversible的，不会对production产生影响
Think Big
考点：
- 我能否挖坑，create something new
- 我的新想法是否有足够大的impact，来drive business和serve customer
- think big, 但implement要着眼于小处，先从简单的lower hanging fruit开始做起，采用divide&conquer来实现我的大目标
Invent & Simplify
考点：
- invent: 开发工具大大简化了debug流程，或参与研发一个系统提升了用户体验
- simplify: 怎么用existing solution来简化我的开发流程
- 不论是invent还是simplify，我的solution必须是scalable且long-term的，我要long-term gain driven, short-term hack不行
Learn, and Be Curious
考点：
- 平时是否在持续学习：学习tool, 打比赛，看文档，读论文，做side project, 读tech blog，学system design
- 如何用学到的新东西应用到我的工作中
Dive Deep
考点：
- 强调系统的复杂性，make educated guess
- structurize all the possibilites, then focus on impact
Insist On The Highest Standards
考点：
- 我如何set and achieve goals that are challenging
- 我的计划有几步，每步realistic吗？
Earn Trust
考点：
- interpersonal skills
- 沟通，同理心，考虑各自的pros and cons
- 提出plans来resolve conflict
Deliver Results
考点：
- 如何在面对挑战和不确定时，unblock自己并deliver high quality work